Shipping Policy

Shipping Policy for Bush Clan Water

Effective Date: 23 October 2023.

At Bush Clan Water, we are committed to delivering your products in a timely and efficient manner. This shipping policy outlines the details of our shipping process for our two product offerings: 750ml glass bottle water and 25-litre plastic container bulk supply.

  1. Shipping Schedule:

We offer deliveries to our clients every Friday. This regular shipping schedule ensures that you receive your orders consistently and conveniently.

  1. Products and Packaging:
  • 750ml Glass Bottle Water: These products are carefully packaged in sturdy boxes designed to protect the glass bottles from damage during transit.
  • 25-Litre Plastic Container Bulk Supply: Our bulk supplies are securely packaged in durable plastic containers to prevent spillage and ensure product integrity during transportation.
  1. Shipping Areas:

We offer shipping to the following areas:

  • 25Km Area 1: We will deliver free of charge to any client within 25Km of Bush Clan Water. Along the tared domestic roads.
  • 100Km Area 2: Delivery over 25Km to 100Km from Bush Clan Water will be possible however include a delivery charge at the delivery rate approved by management.
  • More than 100Km Area 3: Delivery of this scale is possible on agreement with management. Full delivery loads will be required for area 3. Alternatively, the client should be equipped to supply their own transportation in this regard.
  1. Shipping Fees:

Shipping fees are calculated based on your location and the quantity of products ordered. The shipping cost will be clearly displayed during the checkout process, allowing you to review the charges before confirming your order.

  1. Order Processing and Shipment:
  • To ensure that your order is included in the next available shipping batch (Friday), please place your order 1 week in advance, on Fridays.
  • Orders received after the order deadline will be scheduled for the following Friday shipment.
  1. Tracking and Notifications:

Once your order is processed and shipped, you will receive a shipping confirmation email and a phone call requesting exact shipping address information. This allows you to estimate its arrival time.

  1. Delivery Timeframe:
  • Delivery times may vary depending on your location and the chosen shipping method.
  • We aim to deliver your products on Fridays during regular business hours. However, please note that delivery times may be subject to external factors such as traffic and weather conditions.
  1. Delivery Acceptance:

Upon receiving your order, please ensure the following:

  • Verify the contents of your delivery against your order confirmation.
  • Check for any visible signs of damage to the packaging.
  • If you notice any discrepancies or damage, please contact us at 064 8898 245 immediately for hassle free assistance.
  1. Change of Address:

If you need to change your delivery address after placing your order, please contact us as soon as possible to update your shipping information or advise us on the day of delivery.

  1. Contact Information:

For any inquiries or assistance related to shipping, please contact us at 064 8898 245.

  1. Amendments to the Policy:

Bush Clan Water reserves the right to update or modify this shipping policy as needed. Any changes will be posted on our website and take effect immediately.

Thank you for choosing Bush Clan Water as your trusted source for premium bottled water and bulk supply. We are committed to providing you with a seamless and reliable shipping experience.